We operate as a collection and delivery service in FIFE and KINROSS. Contact us by text, telephone, email or via Facebook and we will arrange to collect your rugs, etc at a time and place convenient to you.
It is helpful if you can indicate on each item the service you require, eg wash/reproof/repair/etc + your name.
Once back at the laundry, all your items are carefully checked, tagged and logged – so nothing goes astray.
We use environmentally friendly Nikwax Products, specifically designed for equine materials.
All rugs are air dried (not tumble dried which can cause shrinkage).
You can either specify the exact repairs you require, ie new long surcingle, or leave with us to repair rugs, whereby we repair/replace any damaged/loose/missing hardware and straps; and repair all significant holes/tears to leave the rug in a useable/watertight condition.
We keep all our repair prices to a minimum, but if you require a quotation prior to undertaking the work, please ask.
Packaging for Return
All items are carefully packaged to ensure they remain clean, and are clearly labelled for your convenience.
We aim to return your rugs to you within 7-10 days, but where possible will accommodate other requirements. Once ready, we will contact you to drop off your items at a convenient time and location.
Payment is made on return of your items, either by cash or cheque- made payable to ‘The Rug Master’ or by online bank transfer.